Your order will typically be delivered within 2-5 business days (within UAE). Delivery times may vary depending on your location.
Shipping is free for orders above 300 AED. For orders below 300 AED, a shipping fee of 25 AED applies. Please refer to our Shipping Policy page for more details.
Please read the user manual carefully before use. If you have skin conditions or sensitive skin, we recommend consulting a dermatologist before using the device.
Cielo devices are designed to be safe for all skin types. However, some individuals may experience minor irritation. It is recommended to start with the lowest setting during initial use.
If there is a problem with your product, please contact our customer support team. We will guide you through the return or exchange process.
Cielo devices come with a 1-year warranty from the date of purchase.
Aqua Wave & Magic Wave: Safe for daily use.
for Ultra Wave 3.0
RF: 1-2 times a week
EMS: 1-2 times a week
Ultra Sonic: 3-4 times a week
Example Weekly Schedule:
Monday: RF
Tuesday: Ultra Sonic
Wednesday: EMS
Thursday: Ultra Sonic
Friday: RF
Saturday: EMS
Sunday: Ultra Sonic
Feel free to adjust based on your skin’s condition.
We currently offer shipping within the UAE and GCC regions. For shipping to other countries, please contact our customer support team for assistance.
The following individuals are advised not to use Cielo devices:
1) Pregnant or breastfeeding women.
2) Minors under the age of 19.
3) Individuals with artificial organs or metal implants in their bodies.
4) Cancer patients or those undergoing cancer treatment.
5) People with skin diseases or severe skin conditions.
6) If you have any concerns, please consult your doctor or dermatologist before use.
